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Posting # 44543 - [ Non-Union ]
Medical Secretary, Mental Health - 2 positions
Forensic Psychiatry Program
Southwest Centre for Forensic Mental Health Care - St. Thomas, ON
Full Time


An excellent opportunity exists for an innovative and collaborative professional to provide medical secretarial support to the Forensic Program at the Southwest Centre for Forensic Mental Health Care. This role supports the administrative, research, clinical and educational activities of the physician and physician staff, and facilitates the smooth operation of the office/community team. The main responsibilities are to maintain and book appointments in Cerner, organize and maintain office activities, coordinate hearings and liaise with the Ontario Review Board, handle program referrals, OHIP billing, and support any patient activity, including working seamlessly and collaboratively with the administrative and clinical staff of the Forensic program. This position will also work collaboratively with other Medical Secretaries to support goals and outcomes of the program.



Essential Qualifications

  • Ontario Secondary School Diploma or equivalent recognized in the province of Ontario
  • Diploma in Medical Office Administration
  • Minimum two years of experience working in a Medical Secretary role providing direct support to physicians in a medical office/clinical setting
  • Demonstrated intermediate computer skills for software applications in Microsoft Office, Word, Excel, PowerPoint, Adobe Acrobat/Reader
  • Minimum 50 wpm typing speed
  • Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA
  • Experience with Acuity STAR database
  • Good working knowledge of Cerner and Outlook
  • Familiarity with electronic medical record systems (preferably Nightingale)
  • High level of initiative and self-direction required with proven problem solving abilities
  • Excellent organization and time management skills with the ability to prioritize workload in a busy clinical environment
  • Attention to detail and high level of accuracy in work
  • Strong interpersonal and communication skills with a demonstrated patient/customer service focus, including conflict management
  • Excellent written and oral communication skills, and a pleasant telephone manner
  • Ability to work independently and within a team
  • Demonstrated willingness and ability to acquire new knowledge and skills in a changing clinical and educational environment
  • Demonstrates a professional and positive and professional attitude toward supporting internal and external customers
  • Demonstrated ability to work effectively in a team environment with frequent interruptions
Teaching and Research
  • St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties
Immunization Requirements
  • Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox)
  • Provide documentation of the Tuberculosis skin testing

Posting date: February 18, 2021
Submission deadline: February 24, 2021

Patricia Melo, Human Resources

Your interest in this opportunity is appreciated.
Only those under consideration will be contacted.
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