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Help Documents

What if I have forgotten my password?

Click on the Login button at the top-right hand corner of the screen.

Click on the Forgot Password link.

Login screen

You will be prompted to enter your username.

Password reset step 1

You will be prompted with a secret question that you entered when you created your Applicant Profile. Enter your answer.

Password reset step 2

You will then be prompted to enter a new password. Once this is complete, you can then proceed with using the Login tab to access your Applicant Profile using your new password.

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